Thank you for shopping at Sunset Pour. We take pride in our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. RETURN WINDOW

You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging.

• You must have the receipt or proof of purchase.

3. RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact our customer support team at support@sunsetpour.com with your order number and the reason for the return.

2. If your return is accepted, we will send you instructions on how and where to send your package.

3. Please do not send your purchase back to the manufacturer or our address without prior authorization.

4. RETURN SHIPPING COSTS

• For Defective, Damaged, or Incorrect Items: If the return is due to our error (you received a damaged or wrong item), Sunset Pour will provide a pre-paid shipping label, and you will not incur any costs.

• For Customer Remorse (Change of Mind): If you changed your mind or ordered the wrong size/color, the customer is responsible for paying the actual shipping costs for the return.

5. RESTOCKING FEES

We believe in transparency. Sunset Pour does NOT charge any restocking fees for returned items.

6. REFUNDS

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@sunsetpour.com.

8. DAMAGED DURING TRANSIT

Please inspect your order upon reception. If the item is defective or damaged during transit, contact us immediately at support@sunsetpour.com so that we can evaluate the issue and make it right.

9. CONTACT INFORMATION

For any questions regarding our Return and Refund Policy, please contact us:

• Email: support@sunsetpour.com

• Address: 800 W Springer St, Beeville, TX 78102, United States

• Customer Service Hours: Mon-Fri: 9:30 AM – 6:00 PM (CST)